Discover the secrets to creating an extraordinary customer service environment so you may retain and build your customer base and ultimately increase the long-term viability of your business or company.  

Learn effective customer service tips…

Discover what are good customer service traits…

Learn the importance of giving good customer service…so you can increase your company’s profitability and create happy, loyal customers that will buy again and again.   

From:  Gayle J. Boerm

December 1, 2006

Dear Business Associate,

Welcome to my website. 

• Have your employees ever treated your customers as an interruption?  Your employees were so intent on getting the work done that you had delegated to them that they forgot the customer was their number one responsibility.
• Do you and your employees understand the importance of unforgettable customer service to the bottom line of your business?  With unforgettable customer service you and your employees will create lifelong loyal customers that will buy again and again.
• Do you know what constitutes good customer service?  You mouth the words “customer service” but can you walk the talk?
• Have you ever wondered what traits make a good customer service person?  There are customer service traits that transcend all industries and professions.
• What makes employees successful at creating a good customer service environment?  Clones are not needed – great customer service people can be trained.
  

If you are here looking for answers to these and similar questions, I can help you learn the secrets to buildingrelationships with your customers so you consistently provide them with the product or services to meet or exceed their satisfaction expectations.  Ultimately, this helps you increase your customer retention by improving their experience as loyal clients, allowing you to improve your sales, and increase your profitability.

My name is Gayle and customer service has become my passion.  My first job was at Hazel’s Fashion Fabrics when I was in high school.  On Saturdays I worked hands on with customers and their specific questions regarding design, color, fabrics, and various how-to's.  This is where I first learned of the pride and satisfaction of creating a happy customer while giving them quality customer service.

After college, I continued in retail working with JC Penney, Herberger’s, and Bath and Body Works.  Each store gave me a new perspective and experience toward my growing interest in customer service.  I began working at an Italian restaurant that wanted the ultimate dining experience for their patrons.  After rewriting their training program I became the trainer of the servers to create a great customer service and dining environment. As a trainer I was also a server – I would walk the talk.  Great service gave great tips!!!  What better way to reinforce my passion for customer service?

As a business management and speech communication major, my extensive experience has been in management, sales, human resources, merchandising, and administrative support.  From my experience:

·        I have learned that in all interactions there is some form of customer service. 

·        I have also learned that people are our greatest resource.

·        AND I have also learned that our attitude towards our customer needs to be user friendly since they are OUR MOST IMPORTANT JOB!

 
As a result of my years of experience, and wanting to share my passion for customer service, I have gathered all my knowledge in one place.  My secrets to customer service will provide you the most concise format:

·        To understand what is awesome customer service

·        How to deliver that awesome customer service

·        How to create a good customer service environment

You will gain the understanding of the essential facets and features of your industry so you can differentiate yourself from the competition.

You will learn the essential self-analysis skills to equip your customer service employees with the ability to interact positively with your customers.

Discover the importance of customer service and how it can it can be the deal maker or deal breaker for your business.  Learn how the importance of customer service can literally increase your bottom line or sabotage your livelihood. 

Your front line employees impart your company’s image so you learn what it takes to create that good first impression, wow the customer from the get-go, earn their trust, create a repoire, and build a base of lifelong loyal customers.

You will also understand how that repoire and earned trust will have an impact on your bottom line while increasing your profitability. A sense of loyalty – will create lifelong loyal customers that will buy again and again.

With this guide you will learn how your employees can develop an outstanding mental attitude so they will know how to treat your customers like kings and queens, so they will feel like the most important person in the world.

Discover what your customers really want so that you are able to provide them the products and services they want.  From this book you will learn what the codes and objectives of great customer service are.  You will learn the techniques to gain customer loyalty. 

With my ebook, Power to Profits:

• You will learn how to master customer service so you can increase sales.
• You will understand why excellent customer service is a necessity for business.
• You will learn how to improve your customer service to increase your customer retention.
• You will learn how to focus on professional service to increase your bottom line.
• You will learn how to increase customer service communications and listen to meet and BEAT customer’s expectations.
• You will learn what customer service entails so you are able to satisfy your customers AND employees.
• You will learn how customer service can create a win-win situation for your customers and YOU!

From your own experiences, I’m sure you can see the value of good customer service.  You might think this guide would cost you hundreds of dollars.  In fact, when I do in house seminars they typically cost up to $1500.  However, since I am so passionate to spread the word about good customer service I have made available all my knowledge and expertise in this exciting ebook for $37.00. This book is in the finals stages of editing and publication.  For a limited time I am pre-selling at an incredible $29.00

(By the way, remember if you are a business owner you may be able to write off the cost of this book on your taxes.)

BONUSES – working on these yet 

Just so you realize how passionate I am about customer service I want to offer you a LIFETIME guarantee!!  This is a Risk-Free, Lifetime Guarantee.  There is absolutely NO RISK on your part.

If you are not satisfied for any reason, or it does not live up to your expectations, just return the guide and I will personally refund your payment.  

Finally, if you’re entrusting me with your time and confidence, I want you to keep the special bonuses – free of charge – even if you return the guide.  That is a guaranteed gain no matter what you decide!!  

Customer service could be the biggest distinction between you and your competitor in the competitive business environment of the 20^th century.  Get a leg up on your competition by discovering how you can keep customer’s coming back again and again and thus improving your bottom line and growing your business. 

Click here now to kick-start your customer service campaign.
 

Regards,

Gayle J. Boerm
Owner – Bottom Line Strategies

P.S. – Remember my guarantee is a Risk-free, LIFETIME guarantee.  Plus…you still get to keep the special bonuses.

P.P.S – If you don’t order Power to Profits right now, how will you ever learn the complete definition of customer service? 

P.P.P.S. – Three great reasons for customer service are:

1.    Increase profits

2.    Protect your market

3.    Prestige

Click here now to kick-start your customer service campaign.